Terms & Conditions
These terms apply to your use of the Delicias Elita website and website pickup ordering. Please read them together with the privacy and order-help policies below.
Using this website. You must be at least 18 to place an order. Provide accurate contact and order details, keep account credentials private, and do not misuse or interfere with the website.
Orders and payment. Website orders are for pickup at 443 Conkey St, Hammond, IN 46324, and are subject to acceptance and availability. Review the items, pickup details, prices, taxes, and total at checkout before submitting an order. Prices are in U.S. dollars. Payments are handled through payment service providers.
Products and timing. Product photographs are illustrative; presentation may vary. For ingredient or allergy questions, call (219) 228-8292 before ordering. Do not rely on photographs to identify ingredients. Pickup estimates may vary with preparation time and demand.
Order help and other platforms. Call the shop promptly about pickup-order changes or problems. Delivery orders placed through DoorDash or Uber Eats use that platform’s ordering and support procedures. Nothing in these terms limits rights that cannot be excluded under applicable law.
Privacy Policy
Information and use. When you place a pickup order, create an account, or contact us, we receive information such as your name, contact details, order details, and messages. Our website services also process technical and usage information to operate the site, maintain security, and understand site performance. We use information to fulfill orders, provide support, and manage our business.
Service providers. This website uses Wix for hosting, accounts, menus, and online ordering. Payment providers process payment details. We share information with service providers as needed for these functions and when required by law. We do not sell or rent your personal information.
Cookies and other websites. Wix uses cookies and similar technologies for site functions, security, and usage measurement. You can manage cookies in your browser settings; blocking some cookies may affect sign-in or ordering. Google Maps, social networks, DoorDash, and Uber Eats have their own privacy practices when you use their services.
Your questions and choices. Call (219) 228-8292 or write to Delicias Elita, 443 Conkey St, Hammond, IN 46324, to ask about your information or request access, correction, or deletion. Applicable law and records needed for orders, accounting, or legal obligations may affect a request.
Pickup & Third-Party Delivery
Website orders are for pickup at Delicias Elita, 443 Conkey St, Hammond, IN 46324. Review pickup details at checkout. For pickup help, call (219) 228-8292.
DoorDash, Uber Eats & other platforms
All items leave our shop in appropriate food-safe bags or containers. For platform delivery orders, the platform and its delivery driver handle transportation after pickup. Delicias Elita does not control the driver’s handling, route, or delivery time.
Damage during delivery
If an order was correctly prepared, appropriately packaged, and handed to the driver in good condition, Delicias Elita does not provide a direct refund, store credit, or replacement for damage caused solely during delivery, including driver mishandling, spills, or melting caused by delivery delays.
Report these issues promptly through the order-help tools in the platform where you ordered. Include photos of the items and packaging when possible. The platform reviews delivery-related refund or credit requests under its policies.
Shop errors & your rights
This policy does not exclude responsibility for our preparation errors, missing items at handoff, inadequate packaging, or food that was unsafe when it left our shop. Report platform-order issues through the platform so they can be reviewed with us where needed.
Applicable law and platform agreements take precedence over this policy. Nothing here limits rights that cannot legally be excluded.
Pickup Returns, Refunds & Order Changes
The following applies to orders purchased directly from Delicias Elita for pickup. For platform delivery orders, see Pickup & Third-Party Delivery above. Please check your items at pickup and let our team know promptly if something is wrong.
No food returns
For food safety and hygiene, we do not accept ice cream, drinks, or food back after handoff. A physical return is not required to report a problem. Any replacement is a newly prepared product.
Correctly prepared orders
Orders prepared correctly to your selected items and requested customizations are not eligible for refunds or exchanges because of a change of mind or flavor preference. This does not apply to an incorrect, missing, or unsafe item, or limit rights under applicable law.
Problems with a pickup order
Call (219) 228-8292 or email info@icecreamelita.com promptly with your order details and a description of the issue. Photos may help us review it. For a verified problem, we may offer store credit or a replacement, including another product by agreement. A refund will be provided where required by law. If we cannot fulfill a paid item, we will refund the amount paid for that item.
Changes & cancellations
Call the shop as soon as possible to request a pickup-order change or cancellation. Once preparation begins, changes or cancellations may not be possible. A request is not confirmed until our team accepts it.
Contact Information
If you have any questions regarding these policies, please contact:
DELICIAS ELITA ICE CREAM SHOP
Email: info@icecreamelita.com
Phone: 219-228-8292